Shop Policies

Thank you for supporting Compassionate Connections and Being Kind To Different Brains! Please review the following policies before placing your order.

Preorders

Items marked as preorder are not available for immediate shipment. Estimated shipping or fulfillment timeframes will be provided on the product page or during checkout.

Once your preorder is ready, you will receive an email with shipping information or local pickup instructions.

If your order contains both preorder and in-stock items, your items may be shipped together once the preorder item becomes available.

Shipping

Orders are shipped to the address provided at checkout. Please double-check your shipping information before completing your purchase.

Shipping costs are calculated at checkout based on your order and selected shipping method.

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Compassionate Connections is not responsible for shipping delays caused by the carrier. If a package is marked as delivered but cannot be located, please contact the shipping carrier first for assistance.

Local Pickup

Local pickup may be available in Houston, Texas and New Bern, North Carolina.

If you select local pickup at checkout, you will receive an email once your order is ready. We will contact you to coordinate a pickup location and time.

Please wait until you have received confirmation that your order is ready.

Returns & Refunds

Because books and merchandise are prepared and fulfilled in limited quantities, all sales are final unless your order arrives damaged, defective, or incorrect.

We do not accept returns or exchanges for change of mind, accidental purchases, or incorrect shipping information entered during checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the item and packaging when applicable. We will review the issue and work with you on an appropriate replacement or resolution.

Order Changes & Cancellations

If you need to request a change or cancellation, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipping.

Questions

Have a question about your order? Please contact Compassionate Connections through the contact information provided on our website. We’re happy to help.

By placing an order through our website, you acknowledge and agree to these Shop Policies.

Last updated: September 14th, 2026